FAQs

I would like to amend my order. What should I do?

Please send an email to info@bloomtheloom.com within 45 minutes of placing your order. Don't forget to include your order number and the changes in which you would like to make.

Can I return Personalised items?

Unfortunately due to the nature of personalised products, exchanges and refunds are not available unless there is a fault caused by us.

Can I add a personal message to gift orders?

Yes, during checkout or while adding the product to your cart there will be a box available for you to write down a personal message to be sent with the gift.

I'd like to order more than one item as a gift with separate boxes, how can I specify which boxes I'd like to place my items in?

With our Blooming box service app, you will be able to place your specific 1 or 2 products in a single box. You can create it during checkout or while adding product to your cart. It is also possible to create more than 1 box, edit the content and change the message. Just click the gift box icon at the right corner of the page.

I'd like to send a gift but don't want the price of the product to be seen to the recipient. What should I do?

You should click ‘Please tick the box if you are sending these lovely products as a gift!' at your Cart Page

How can I benefit from special discounts?

Occasionally, we may offer Voucher Codes that you can use to reduce the price of specified products. More information about our limited time Voucher Codes are published at our home page and social media accounts. Don't forget to enter the code at checkout!